Fireflies.ai vs Fathom: Which One Should You Pick in 2026?

This is the comparison that comes down to one question: how big is your team?

If you’re a solo user or a team of 1-3 people, Fathom wins. The free plan is unlimited and includes CRM sync. You’d be paying for something Fathom gives you for free.

If you’re a team of 5+ people who need conversation intelligence and broad platform support, Fireflies wins. The Business plan at $19/user/month is cheaper than Fathom Business ($25/user/month) and supports more conferencing platforms.

Here’s the full breakdown.

Quick Comparison

Feature	Fireflies.ai	Fathom
Best for	Mid-size sales teams	Solo users and small teams
Free plan	Limited (800 min storage)	Unlimited (individuals)
CRM sync price	$19/mo (Business)	Free (individuals) / $25/mo (Business)
Coaching features	Basic analytics	AI scorecards (Business - $25/mo)
Annual team tier	$19/user/month	$15/user/month (Team) / $25 (Business)
Conferencing platforms	10+	3 (Zoom, Meet, Teams)
Transcription languages	100+	English-focused
G2 rating	4.8	4.9

The Free Plan Gap

This is Fathom’s biggest advantage. Fathom Free gives individual users:

• Unlimited recordings and transcriptions
• Basic AI summaries
• Clips, playlists, and search across calls
• No credit card required

Fireflies Free gives you:

• Limited AI summaries
• 800 minutes of storage
• Rate-limited transcription

For solo users, Fathom’s free plan eliminates the need to evaluate anything else. It just works, at no cost.

Pricing for Teams

This is where it flips. When you need team features, CRM sync, and analytics, the pricing comparison gets interesting.

Scenario: 10-person sales team needing CRM sync

• Fireflies Business: $190/month ($19/user annual)
• Fathom Business: $250/month ($25/user annual)

Fireflies is $60/month cheaper for the same team size with CRM sync included.

Scenario: 10-person sales team needing CRM sync + coaching

• Fireflies Business: $190/month (basic analytics only, no coaching scorecards)
• Fathom Business: $250/month (includes coaching metrics and AI scorecards)

Fathom Business includes coaching features that Fireflies Business doesn’t offer. If coaching analytics matter, Fathom’s $60/month premium buys real value. If you just need CRM sync and basic analytics, Fireflies saves you money.

Scenario: 5 reps + 5 managers who only view recordings

• Fireflies Business: $190/month (all 10 users pay)
• Fathom Team: $75/month (only 5 recording users pay $15/mo, viewers might need separate access depending on plan structure)

Fathom’s pricing can be more efficient for teams with many non-recording viewers, though the exact savings depend on your team’s access needs.

Feature Differences That Matter

Platform support: Fireflies works with 10+ conferencing tools (including Webex, BlueJeans, Skype, Dialpad). Fathom only works with Zoom, Google Meet, and Microsoft Teams. If your team joins calls on non-standard platforms, this eliminates Fathom.

Language support: Fireflies transcribes in 100+ languages. Fathom is primarily English-focused. For multilingual teams, Fireflies is the only option.

Coaching and scorecards: Fathom Business ($25/user/month) includes coaching metrics and AI scorecards - features that compete with tl;dv’s much more expensive Business plan ($59/user/month). Fireflies Business has talk-time analytics but no structured coaching tools.

Summary style: Fathom produces shorter, more structured summaries. Fireflies produces more detailed summaries with more context. Neither is objectively better - it depends on whether you prefer scanning a tight list or reading a fuller narrative.

Customer support: Fathom gets consistently high marks for support responsiveness. Multiple Reddit users specifically call out Fathom’s customer service as excellent. Fireflies support is adequate but rarely praised.

The Verdict

Pick Fathom if:

• You’re a solo user (free plan, no contest)
• You have a team under 5 people (affordable, good features)
• You want coaching scorecards without paying tl;dv prices ($25/mo vs $59/mo)
• You value great customer support

Pick Fireflies if:

• You have a team of 5+ and need CRM sync ($19/mo vs $25/mo)
• You use conferencing platforms beyond Zoom/Meet/Teams
• You need multilingual transcription (100+ languages)
• You want the cheaper option for core sales workflow automation

Pricing last verified: March 18, 2026. Some links are affiliate links. How I make money.